How can we help?

Yes. Surreal POS is built offline-first. All your products, customers, and sales data are stored locally on your device. You can ring up sales, manage inventory, and print receipts without any internet access. An internet connection is only required for license verification and optional cloud features.

Navigate to the Stock Management section from the main menu. Tap the "+" button to add a new product. Enter the product name, price, category, description, and stock quantity. You can also add a product image from your photo library or scan the product barcode to populate details automatically.

From the Home (POS) screen, tap on the products you want to sell to add them to the cart. You can also scan barcodes to add items. Once all items are added, tap the cart icon to review and proceed to checkout. Select the payment method, confirm the amount, and complete the sale. A receipt can be printed or shared immediately.

Yes. After completing a sale, you can generate a PDF receipt and share it via email, WhatsApp, or any other app on your device. You can also print directly if your device is connected to a compatible printer. Receipts include your business name, logo, tax details, and itemised purchase list.

Go to Settings → Tax Settings. Enter your VAT, GST, or applicable tax rate as a percentage. The tax will be applied automatically to all transactions and shown on receipts. You can configure different tax rates for different product categories if needed.

Go to the Reports section from the main navigation. You can view daily, weekly, and monthly sales summaries, top-selling products, and revenue breakdowns. Reports can be exported as PDF or CSV files and shared directly from your device.

Uninstalling the app removes all locally stored data from your device. We strongly recommend exporting your data (via the Reports or Settings export feature) and enabling your device's backup system (iCloud for iOS, Google Backup for Android) before uninstalling.

Navigate to Settings → Licence. Enter your licence key in the activation field and tap "Activate". An internet connection is required for licence verification. If activation fails, ensure you have an active connection and that the key has not already been used on another device. Contact support if the problem persists.

First, ensure the app has camera permission. Go to your device Settings → Apps → Surreal POS → Permissions and enable Camera. Ensure adequate lighting when scanning. If the issue persists, try restarting the app. If a specific barcode is not recognised, it may not be a standard format supported by your device camera.

The free tier supports single-device use. Paid licences may include multi-device support depending on the plan. Each device stores its own local database. Cross-device sync is subject to the features included in your licence plan. Contact us for details on multi-device or multi-register setups.

All your on-device business data can be deleted by uninstalling the app. For deletion of any account or licensing data held by us, please send a request to privacy@sourcegambit.com with the subject "Data Deletion Request". We will process your request within 30 days.